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Have questions? We've got answers here.
Check out some of our most frequently asked questions below. You may also want to check out our Why Choose CADS page for more detailed information about our services. If you don't see your question below just contact us and we will get in touch within 48 business hours.
Why should I choose you for my designs? TOP
CADS is professional, talented, knowledgeable, flexible, we keep ALL of your designs on file for up to 5 years, we can save you a ton of time and money because we offer the printing of all of the items we design, and most importantly we love what we do! To read the complete version of why you should choose us, please visit out Why Choose CADS page.
Do I get to keep the logos/items/website designs that you design for me? TOP
YES! You will be emailed the high-resolution print designs for your print goods. Although we DO hold the Copyrights to all of our artwork and designs, you will inherit the license to use and print your designs.
What does this mean? It's not that big of a deal. First, your LOGOS are YOURS and you can use them to do ANYTHING YOU WISH! All other designs must be used for it's intended purpose ONLY. For instance, if you purchase a business card design that template must be used as a business card design only and can not be modified, duplicated or used for anything other than a business card design, such as a postcard, a banner, a sign, etc. Each alternate design must be purchased separately.
For logos, and all other print/web designs, we do guarantee that those designs will NOT be duplicated and re-used on our part for other businesses other than your own. We provide CUSTOM DESIGN WORK ONLY on our website and though we hold the copyrights to all design work, art work, logos and websites, we will NOT re-use your designs for other businesses. For each client, we create an entire new identity from scratch.
When I purchase a design, how many drafts will you send? TOP
Please check separately for each item, but generally we send 1 to 3 design drafts upfront for your review. You
pick one design that you like, let us know of any changes you would
like to see made to it, and we will send 2 revised versions of your
chosen design after that. Any designs needed AFTER these 2 versions are
charged per change/request for change. As part of trying to keep our
design prices low, we must do this in order to compensate ourselves for
time spent working on multiple designs for hours/days/weeks at a time.
FEES APPLIED ONCE YOU ARE OUT OF FREE DRAFTS:
Minor design change: $15.00 - $35.00 TBD
(This includes small changing of things like changing a name on a business card, changing a background, changing a few of the colors, changing a sentence or two, changing small placements of items, etc - fee is charged EACH time we make this type of change)
Major design change: $36.00-$85.00 TBD
(This includes a large amount of changing of things
like deleting paragraphs and adding more information, rearranging lots of text, adding new design elements such as colors, shadows, backgrounds, placements of items, making different versions of same design, etc - fee is charged EACH time we make this type of change.)
These design fees are NOT for completely new templates. For each brand new design you must purchase another design from the listings on our website.
Do you sell pre-made templates on your website? TOP
NO, we do not. All of our designs are made CUSTOM upon order. We believe that every business should have their own unique look and feel. Therefore, you can purchase your design services and websites confidently from us and know that you will get a one-of-a-kind design that is perfectly created for you and you only!
Do you print the items that I have designed? TOP
Yes, we can! Anything that we have designed for you we can also print. We offer glossy, matte, embossed, shimmery professional print services on thick card stock papers.
You can purchase the design and then purchase the printing of the design separately. We do this because some clients are interested in the design only and would rather print them on their own.
If you are interested in purchasing from our Printing Press and have your own design that was NOT designed by us, please contact us FIRST so we can be sure we can print it for you.
I have my own design, can you print it for me? TOP
Yes, but please check in with us first! If you are interested in purchasing from our Printing Press and have
your own design that was NOT designed by us, please contact us FIRST so
we can be sure we can print it for you. Is there a time-limit I have to get my items/website designed? TOP
YES. **We,
C.A.D.S., reserve the right to deny work and refuse a refund on your
purchases if 30 days have passed with no response from you, the client,
without prior knowledge. This is to prevent spending months working on
your logos, print designs, websites, etc. If after 30 days you have NOT
approved your proof/s or website designs, you will be assessed fees for
us to continue work on your designs. Please contact us for any
questions regarding this prior to purchases.** What if I don't like my design? TOP
Then we will design it until you do! It's your business, your identity, and YOU need to love your designs. We can design in any style, and for any type of business. We generally send 2 proofs and allow up to 2 emails full of changes per each of our designs. If your design is not approved after this time, we only charge small fees to keep making changes for you. Incurring extra fees because you do not like your designs has rarely happened at CADS.
I lost my logo files. Can you email them to me? TOP
YES! One of the best things about choosing CADS as your designer/printer is that we keep everything on file! We've heard it so many times. "We lost our logo files...we lost our brochure files...my computer crashed...HELP!!" Don't worry. We're like backup for your backup. We keep all of your designs on file and can send them to with the click of an email.
You designed my website a year ago and now I need some matching items. TOP
No problem! We keep all of your designs on file so that we can make everything match easily. Simply make your purchase, send over your info, we will pull your file and past designs and have proofs to you within a few business days!
What is SEO and do you offer that with your websites? TOP
We offer FREE SEO services with our websites.
Search
Engine Optimization is how people find your website. We include all key
words, search words, descriptions, site titles and meta tags on all
pages of your website. Although we can not guarantee top rankings in
major search engines, we provide all of the tools to make sure that your
website is search-able on all major search engines and that when you
post your links on Facebook, Twitter, your Blogs and all other social
networking, your sites will be named with descriptions and photos for
optimal branding. Our websites also provide YOU the tools to add your
own SEO very easily! I'm interested in your website services. Can you update my current website? TOP
No, we can not. Our websites are through special hosting. If you are interested in us designing your website for you, please read about our websites and website packages and consider whether our hosting is right for you. It is only $12.95 a month and no fees.
Why get a website? TOP
Are you ready to get online, get selling and/or get noticed? With today's technology-driven world, it
is not only essential, it is CRUCIAL that you have a space online for
your customers to visit. Whether it's an informational website, or a
fully equipped e-commerce superstore, people today check things out
before they visit. I have even been known to check out stores on my
iPhone in the car before I even go in! Trust me, you need to have a
website if you are going to be taken seriously. Your customers will be
looking for your website! |
